Last modified: 07/24/2024
Return & Refund Policy
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Please read this policy carefully. This is the Return & Refund Policy for Coaching by Anne LLC.
Coaching and Consulting
There are no refunds on Coaching and Consulting services. I am here to coach you to your highest level of success, and part of that is requiring a commitment from you to be fully invested in building your future.
Should you need to reschedule a coaching session, you may do so by providing 48 hours notice in advance of your session and making up the session within 2 weeks of the originally scheduled date.
If you are not completely satisfied with your investment and are on a payment plan, you may request we stop collecting on future payments. (It is rare, but it does happen that a coach and client may be ill-matched and it is best for both parties to go their separate ways.)
Upon providing the deposit or full program payment, you are authorizing Coaching By Anne LLC to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. No refunds will be issued if you are accepted into the program and all installments must be paid on a timely basis.
Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our calls together. If you’re late for your appointment, you lose that time. If you don’t show up, you’ll still be charged in full. In turn, we promise to honor our appointments and be on time as well.
Lapsed Services
We understand that life happens and circumstances may prevent you from starting or even completing your coaching container within an appropriate timeline. However, if you pay for coaching services and fail to start or have your initial session within three (3) months of your initial payment, you forfeit any payments received and no refunds will be issued. Attempts will be made to provide you with a comparable service within one (1) year of your initial payment; however, 1:1 coaching services are not guaranteed as coaching program offerings and pricing may have changed since your initial payment. After one (1) year from your initial payment, you will be required to contract for new and existing coaching services.
A Note on Payment Plans
If you invest with us using a multi-pay or payment plan and you decide to stay in the program, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 7-day grace period to send us your new information. If you do not get your information up-to-date during that grace period, coaching sessions will be suspended. If you are not able to bring your account into good standing within 7 days, then we would unfortunately need to turn your information over to a collections agency.
Contact Us
Coaching By Anne LLC is committed to its clients, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Coaching By Anne LLC at theannehwang@gmail.com for any questions related to our policy, or simply to let us know how we can help.
Coaching By Anne LLC
7901 4th St N Ste 300, St. Petersburg, FL 33702, USA
theannehwang@gmail.com
www.annehwang.com